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Customer Support Representative – NUITEQ – Skellefteå

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NUITEQ believes in a collaborative world where anyone can participate, exchange, learn and get inspired by smarter human interaction with no digital boundaries. With NUITEQ’s solutions, students gather around school assignments, teachers create engaging lessons and office workers host internal and external online meetings. 

NUITEQ has over 13 years of experience creating world-class software for collaboration. Now for our ambitious mission, we need to work even more closely with our users to deliver true value and amazing experiences. 

NUITEQ is now seeking a Superstar who can deliver the best service and support to our users.  

  • Do you feel rewarded helping someone solve a tricky issue? 
  • Do you enjoy seeing a process fall into place that makes everyone’s work easier? 
  • Do you thrive in working in a fast-paced environment with people from all over the world? 

 

THE ROLE 

Welcome to NUITEQ!  

As Customer Support Representative, you will help users to solve any problem encountered using NUITEQ’s products. To succeed in this role, you need to easily understand an issue, find a solution and communicate it well and clear to the user. At times, the perfect solution to the issue might not yet be available, in those scenarios great communication skills will be the key. And when needed, you don’t hesitate to roll up your sleeves and do what is necessary to support the NUITEQ team. 

NUITEQ has a clear strategic goal to increase usage of the products. This role as Customer Support Representative will play an important part to reach this target by increasing the quality in customer support and at the same time provide feedback and opportunities to our organization. For this, NUITEQ is looking for a service-minded person who is solution-oriented, have outstanding communication skills and a passion for technology. You will also contribute to innovating new ways of working with Customer Support and shape the Support Experience for NUITEQ’s users. 

DUTIES 

As Customer Support Representative, you will work with all products at NUITEQ.  

  • Provide support to all NUITEQ users. 
  • Troubleshoot issues together with users and developers. 
  • Contribute in bug testing and quality assurance. 
  • Be part of setting goals, track performance and secure a high user satisfaction. 
  • Be part of implementing new tools and processes. 
  • Provide user insights and opportunities to the rest of the organization. 

At NUITEQ, we are proud to have a mix of people from different countries, ages and backgrounds. Here, everyone should feel welcome and appreciated.  We are all very serious about doing an excellent job for customers and partners, but at the same time, it’s essential to have fun in the process and build healthy work relationships and maybe even friendships. 

PERSONALITY 

  • Results-oriented. 
  • Makes things happen. 
  • Sense of humor. 
  • People skills and service minded. 
  • Well structured, proactive and organized. 


You have a strong drive; a growth focus and you are determined to reach your targets. Your attitude is positive and opportunity oriented. You want things to happen and you make them happen. The culture of NUITEQ is characterized by short decision paths and quick decisions, it is important that you like that way of working and have a mindset for that. 

To succeed in this role, NUITEQ believes that you have excellent people skills and a positive “can do mentality.” As the Customer Support Representative, you value relationships and you know when to be service-minded or tell a joke.  

WORK EXPERIENCE 

  • Experience working with customer service, support or helping others. 
  • Experience working as part of a team. 
  • With the right mindset, we believe that you can learn anything. Experience working in education, with sales, CRM or support tools are considered assets. 

EDUCATION  

University degree or equivalent is preferred, but solid experience working with service, support or helping others is what really counts. 

LANGUAGES  

You are proficient in both Swedish and English. Finnish is a plus. 

OTHER 

The Customer Support Representative reports to the Products & Solutions Director. Geographical location is at HQ in Skellefteå.

For more information about NUITEQ: www.nuiteq.com

Oil Executive Search together with Operaria Headhunting & Recruiting, is taking care of the recruitment process and we expect your application with a brief presentation of yourself and why you see yourself as the suitable candidate for this position. Please upload both the application with a salary request and your CV in English via the apply-button. Deadline for your application is October 11th 2020. If you have any questions contact:

Markus Fabricius +358 (0)400 603 327, markus@operaria.fi

Stefan Forsberg +46 (0) 70 817 7584, stefan.forsberg@oil.se

 

Or, know someone who would be a perfect fit? Let them know!

Skellefteå

931 31 Skellefteå Directions

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